We are committed to ensuring your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages
Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must not with standing your warranty rights, immediately lodge a complaint with Niyash Studio on its customer care number 7088375555, and refuse to accept the delivery. You must also contact us immediately, within one working day so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not be withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted.
Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand/HT service center to be highlighted)
If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent on returning old product. Replacement of product may depend upon the availability of the product.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.
Note: Products that have been assembled and/or installed cannot be returned or replaced, in case any manufacturing defect, the product will be repaired under normal warranty terms
In the event that the return does not comply with the return policy of the Niyash Studio, you will not be entitled to any replacement or refund of the sums already paid to Niyash Studio and Niyash Studio reserves the right to withhold the sums already received.